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Company Policy

Customer Care

At Tropic Paws we take pride in customer satisfaction! Our team members are here for you. We are a self dog wash offering multiple services to extend major grooming appointments or simply to keep your own bathroom clean! Our variety of services include, bathing, fur trimming, nail maintenance, massages and SO MUCH MORE! We are passionate about our work and our clients, even the humans!

For questions, concerns or complications, please feel free to reach us during business hours at (239) 221-2011 or email us anytime at Ashleyatty@Tropicpaws.com

 

Privacy & Safety

To ensure the safety of all our mammal clients we have put policies in place. All customers will sign our Service Agreement before any services are performed or memberships are purchased. Current vaccinations must be verified! We understand corrections may need to be made for given services and welcome you back by appointment only within 24 hours of initial visit. No dog is permitted on the premises if fleas, ticks or worms are present, your dog MUST BE free of fleas, ticks or worms for 30 calendar days before entry. When utilizing our drop off and pick up services please be timely to ensure other clients also have the opportunity or a late fee and kennel charge will apply.

REACTIVE/AGGRESIVE DOGS

Tropic Paws welcomes all dogs! We encourage (given circumstances may require) you to make an appointment so our trained professionals may assist you. Reactive and aggressive dogs are required to wear muzzles at all times while on the premises to ensure the safety of everyone. We ask you to keep your fur friends on a short leash and if unable to make an appointment for valid reasons to call ahead before arriving otherwise no entry will be permitted.

Payment Methods

Tropic Paws will NOT ACCEPT CHECKS. All major credit cards are accepted and preferred.

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